Privacy Policy

Last Updated: January 29, 2026

1. Introduction

Titan Shippers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping services and website.

Important Notice About Mobile Information

We will never share or sell your mobile phone number or any mobile information we collect to third parties for their marketing purposes. Your mobile information is used solely for providing our shipping services and sending you important notifications about your shipments.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account or use our services
  • Book a pickup or shipment
  • Contact us for customer support
  • Subscribe to our notifications

This information may include:

  • Full name
  • Email address
  • Phone number (including mobile number for SMS notifications)
  • Shipping and billing addresses
  • Payment information
  • Shipment details and tracking information

2.2 Mobile Phone Numbers and SMS Data

When you opt in to receive SMS notifications, we collect your mobile phone number. This information is used exclusively for:

  • Sending shipment status updates
  • Delivery notifications
  • Pickup confirmations
  • Important service announcements

We do not:

  • Share your mobile phone number with third parties for marketing purposes
  • Sell your mobile information to data brokers or advertisers
  • Use your mobile number for unsolicited marketing messages
  • Allow third parties to send you messages through our system

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our website
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Process and deliver your shipments
  • Send SMS notifications about your shipments (only if you opt in)
  • Provide customer support
  • Process payments and prevent fraud
  • Improve our services and website
  • Comply with legal obligations
  • Send important service updates and announcements

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

  • Payment processors
  • Shipping carriers and logistics partners
  • SMS gateway providers (only for delivering your opted-in notifications)
  • Cloud storage and hosting providers

These service providers are contractually obligated to:

  • Use your information only to provide services to us
  • Maintain the confidentiality and security of your information
  • Not use your information for their own marketing purposes

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Law enforcement requests
  • Protection of our rights and property
  • Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Marketing Protection Guarantee

We will NEVER sell, rent, or share your mobile phone number or personal information with third parties for their marketing purposes. Any marketing communications you receive will only come directly from Titan Shippers, and you can opt out at any time.

5. SMS Notifications Privacy

5.1 Opt-In and Consent

SMS notifications are entirely opt-in. You must explicitly consent to receive text messages from us. By opting in, you agree to receive shipment-related notifications only.

5.2 Opt-Out Rights

You can stop receiving SMS notifications at any time by:

  • Replying STOP to any message from us
  • Texting STOP to +1 (206) 730-2488
  • Contacting us at info@titanshippers.com

5.3 SMS Data Security

Your mobile phone number is stored securely and encrypted. Access is limited to authorized personnel who need it to provide shipping services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of sensitive data
  • Secure servers and databases
  • Regular security audits
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Mobile phone numbers are retained only while you remain opted in to SMS notifications. If you opt out, your number is removed from our active SMS list immediately.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt out of marketing communications and SMS notifications
  • Data Portability: Request transfer of your data to another service

To exercise these rights, contact us at info@titanshippers.com

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in the United States and Kenya. By using our services, you consent to the transfer of your information to these locations.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience

You can control cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Titan Shippers
418 112 St East, Suite B
Tacoma, WA 98445
Phone: +1 (206) 730-2488
Email: info@titanshippers.com
Website: https://titanshippers.com


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